Quality Management
ISO 9001 Lead Implementer: implementing a quality management system
A course for professionals who want to set up, implement and improve a quality management system based on ISO 9001, from first analysis to a system ready for certification.
Request this courseAt a glance
- Subject
- Implementing ISO 9001
- Suited to
- Quality managers and project leaders
- Completion
- With or without an exam, depending on the variant
- Format
- Online, classroom or in-company
About this course
ISO 9001 is the international standard for quality management. This course focuses on implementation: how to set up a quality management system that fits the processes, risks and goals of your organisation, and how to keep it alive afterwards.
You learn to plan and lead an implementation, from baseline assessment and scope to documentation, roll-out, internal audit and management review.
Courses are delivered by experienced professionals with relevant subject expertise and, where applicable, through specialised training partners.
Who it is for
Quality managers and quality coordinators
Project leaders running an ISO 9001 programme
Process and operations managers
Consultants supporting organisations with quality management
Managers becoming responsible for a quality management system
What you will learn
Explain the requirements of ISO 9001 and the process approach
Determine the context, interested parties and scope of a quality management system
Draw up an implementation plan and lead an implementation
Translate risks and opportunities into processes and objectives
Set up documentation and documented information proportionately
Organise measurement, internal audit, management review and improvement
Prepare an organisation for a certification audit
Programme
Quality management and ISO 9001
- Quality management principles
- Structure of the standard
- Process approach and risk-based thinking
Starting the implementation
- Baseline assessment and gap analysis
- Context, interested parties and scope
- Implementation plan and project organisation
Leadership and planning
- Quality policy and roles
- Quality objectives
- Risks and opportunities
Processes and support
- Describing and controlling processes
- Competence, awareness and communication
- Documentation and documented information
Measuring and improving
- Customer satisfaction and performance indicators
- Internal audit and management review
- Nonconformities, corrective action and continual improvement
Towards certification
- The certification process
- Preparing for the certification audit
- Sustaining the system after certification
Format
Online
Live remote sessions, with room for questions and exercises.
Classroom
Together in a training room, with the trainer and other participants.
In-company
A closed course for your team, at your premises or online.
Depending on the course, schedule and group size, training can be organised online, in a classroom or as a closed in-company course.
Exam and certification
This course can be offered with or without an exam. Which examining or certifying organisation is involved and what conditions apply depends on the training partner and is stated in the offer.
On completion you receive a certificate of attendance. In a variant with an exam, you receive a certificate from the organisation concerned once you pass.
In-company training
If your organisation is starting an ISO 9001 programme, this course can be organised as a closed course for the project team, using your own processes as exercise material.
Frequently asked questions
How does it differ from the Lead Auditor course?
The Lead Implementer course focuses on setting up and implementing a quality management system. The Lead Auditor course focuses on assessing it through audits. The two complement each other.
Do I need prior knowledge?
Basic knowledge of quality management or experience with process improvement is advisable. We agree the exact entry requirements with you per variant.
Can the course be tailored to our organisation?
In a closed in-company course, the programme can be tailored to your sector, your processes and the stage of your implementation.
Discuss your training needs
Tell us which course you are looking for, for whom and in what period. You will receive a tailored proposal.
Request a proposal