General terms & conditions
Last updated: 25 September 2026
1. Scope
1.1 These general terms and conditions apply to all business customers (B2B) who use our services and website. They supplement any specific contractual arrangements, such as a Statement of Work (SOW) or cooperation agreement.
1.2 These terms are governed exclusively by Dutch law, pursuant to Article 6:247 of the Dutch Civil Code. Our services are provided in accordance with applicable (inter)national laws, regulations and professional standards.
1.3 Any deviating or additional conditions proposed by the customer apply only if expressly accepted in writing by Vedeum.
2. Formation of the Engagement
2.1 An engagement is formed once Vedeum has received a contract signed by both parties.
2.2 If the customer has not yet returned a signed contract but Vedeum has, at the customer’s request, already started performance, the engagement will be deemed formed and these terms will apply.
3. Obligations of the Customer
3.1 The customer shall provide, in the form requested by Vedeum, all information and documents necessary for correct and timely execution of the engagement.
3.2 The customer is responsible for the accuracy and completeness of the information supplied. Vedeum is not liable for any loss arising from incorrect or incomplete data.
4. Services
4.1 Vedeum provides consultancy, secondment and recruitment services and organises training courses. These services are delivered on the basis of an hourly rate, fixed price or subscription model.
4.2 Specific arrangements are set out in a separate agreement or Statement of Work (SOW).
4.3 Any Service Level Agreements (SLAs) are agreed separately.
5. Payment and Invoicing
5.1 Invoices must be paid within seven calendar days of the invoice date, unless agreed otherwise in writing.
5.2 The customer may terminate the agreement early if the collaboration proves unsatisfactory, unless the contract provides otherwise.
5.3 If payment is not received, a formal notice of default will follow. Should payment still be outstanding, the claim may be transferred to a collection agency. Interest and collection costs will be calculated in accordance with the Dutch Act on Standardisation of Extrajudicial Collection Costs (WIK).
6. Intellectual Property, Confidentiality and Information Security
6.1 All advice, reports and documents produced by Vedeum remain Vedeum’s intellectual property, unless agreed otherwise in writing. For bespoke work, the customer receives a non-exclusive licence for internal use. Re-use, publication or distribution is permitted only with prior written consent.
6.2 Vedeum does not process customer data on its own infrastructure unless expressly agreed. Collaborations are by default supported by a non-disclosure agreement (NDA).
6.3 Vedeum implements appropriate technical and organisational measures to protect confidential information and personal data, in accordance with Article 32 GDPR. Our working method is based on the principles of ISO/IEC 27001/27002. Access to sensitive data is limited to authorised persons who are contractually bound by confidentiality.
6.4 In the event of a data breach for which Vedeum acts as (joint) controller, we will inform the customer or other relevant party without delay, in accordance with Article 33 GDPR and our internal data-breach protocol.
7. Liability
7.1 Vedeum is liable only for direct damage, up to the amount paid for the service concerned. Direct damage includes demonstrable costs for remedial work or replacement services resulting from a proven breach by Vedeum.
7.2 Vedeum is not liable for indirect damage such as consequential loss, loss of profit or reputational harm. Our services are advisory in nature and tailored to the customer’s specific context.
7.3 Vedeum is not liable in cases of force majeure as defined in Article 6:75 of the Dutch Civil Code.
8. Hosting and External Providers
8.1 Our website is hosted by Strato.
8.2 For our office and meeting facilities, we make use of Easy Kantoor B.V.
9. Amendments
9.1 Vedeum reserves the right to amend these general terms and conditions. The most current version is always available on our website. Customers will be informed in good time of any significant changes. Unilateral amendments without reasonable notice and the option to terminate are excluded in accordance with Article 6:236(i) of the Dutch Civil Code.
10. Data Protection and Privacy
10.1 Vedeum processes personal data in accordance with the General Data Protection Regulation (GDPR). For details on purposes, legal bases, retention periods and data-subject rights, please refer to our separate Privacy and Cookie Policy.
10.2 Where Vedeum acts as a processor of personal data on behalf of the customer, a separate data-processing agreement will be concluded in accordance with Article 28 GDPR.
11. Termination of the Engagement
11.1 Either Vedeum or the customer may terminate an engagement prematurely with 14 days’ notice, unless agreed otherwise in the contract.
11.2 Upon premature termination, Vedeum is entitled to compensation for work already performed, costs incurred and reserved hours for the current month, insofar as these were reasonably foreseeable or demonstrably scheduled for the customer.
11.3 If termination occurs due to compelling circumstances, such as force majeure or a serious breach of trust, the parties will consult reasonably on settlement. Documents and advice already delivered remain subject to the agreed usage rights.
12. International Scope and Governing Law
12.1 When collaborating with parties outside the European Economic Area (EEA), appropriate safeguards, such as executing Standard Contractual Clauses (SCCs), will be put in place if data transfers are necessary to perform the agreement.
12.2 These general terms and conditions are governed exclusively by Dutch law. Disputes should preferably be resolved through consultation; failing that, they will be submitted to the competent court in Amsterdam.
13. Training Courses
13.1 This article applies to training courses and related exams that Vedeum organises or offers, both on an open-enrolment basis and as closed in-company courses. Where this article deviates from the other provisions of these terms, this article prevails.
13.2 Vedeum may have courses delivered by external trainers or specialised training partners. Vedeum selects these parties carefully and remains the customer’s point of contact.
13.3 An enrolment or request becomes final once Vedeum has confirmed it in writing. The offer or engagement confirmation sets out the course, the format (online, classroom or in-company), the schedule and, where applicable, the exam. Scheduling depends on the availability of trainers, training partners and, where applicable, examining and certifying organisations.
13.4 Unless agreed otherwise in writing, the fee for a course must be paid before the course starts. Article 5 otherwise applies accordingly.
13.5 Enrolment is possible up to five working days before the course starts. Vedeum needs this time to schedule trainers, training partners and the administration.
13.6 After payment the customer has a 24-hour cooling-off period. If the customer cancels within those 24 hours, Vedeum refunds the fee paid in full. The cooling-off period in any case ends 48 hours before the course starts. If the customer is a consumer, this article does not affect their statutory rights.
13.7 If the customer cancels after the cooling-off period and more than 48 hours before the start, Vedeum retains 50% of the fee and refunds the rest; the retained 50% covers costs that Vedeum incurs with training partners and other third parties and cannot recover. If the fee has not yet been paid, the customer owes 50% of it. If the customer cancels within 48 hours before the start, or a participant does not attend without having cancelled beforehand, the full fee is due and no refund is made.
13.8 The date may be changed in consultation with Vedeum, subject to the availability of trainers and training partners. The first change is free of charge if the customer requests it at least 14 days before the start. For every further change, and for a change within 14 days before the start, Vedeum charges 30% of the fee. If the customer changes the date within 48 hours before the original start, the full fee remains due on any later cancellation, regardless of the new date. A participant may be replaced by another participant from the same organisation in consultation with Vedeum, insofar as the conditions of the training, examining or certifying partner involved allow this.
13.9 Cancellations, changes and use of the cooling-off period must be made in writing to info@vedeum.nl. The time limits in this article are measured from the moment the message reaches Vedeum.
13.10 Vedeum may reschedule or cancel a course if the required number of participants is not reached or if a trainer, training partner or examining organisation is unexpectedly unavailable. If Vedeum cancels a course, Vedeum refunds the fee already paid in full or, if part of the course has already been delivered, the fee for the part not delivered. If Vedeum reschedules a course and the new date does not suit the customer, the customer may cancel free of charge and receives the fee already paid back. Any further claim for costs or damages is excluded.
13.11 Exams may be administered by or on behalf of an external examining or certifying organisation. The conditions of that organisation apply to exams and exam vouchers, including those on validity, resits, identification and refunds. An exam voucher is personal, unless the organisation concerned determines otherwise.
13.12 Certificates, registrations and other proof of competence are issued by the training, examining or certifying organisation concerned, on the basis of its own requirements. Where a course is offered as certified or accredited training, that recognition relates to the course or training partner concerned and not to Vedeum as the organiser, unless expressly stated otherwise.
13.13 Vedeum does not guarantee that an exam, certificate or registration will be obtained. Registration with a professional or certifying organisation may carry additional requirements, such as demonstrable work experience.
13.14 Course material remains the property of Vedeum, the trainer or training partner concerned or another rights holder. Participants receive a personal, non-transferable right to use the material for their own study. Reproduction, publication or use for training third parties is not permitted without prior written consent.
13.15 Vedeum is not liable for acts or omissions of external examining, certifying or accrediting organisations, including changes to their requirements, exam regulations, fees or availability. The limitation of liability in Article 7 applies to the engagement of trainers and training partners.